Refund Policy

If there is an issue with your purchase, please contact our customer service team for assistance.

Return requests: For change-of-mind returns, contact us within 14 days of delivery on maximum. Items must be unused clearly, unopened and in their original packaging, where such conditions are permitted by law.

Damaged or incorrect products: Contact us with your order number and details of the issue. Conditions for change-of-mind returns do not limit your rights for defective, damaged, incorrect or misdescribed products.

Return arrangements: Contact us before sending an item back so we can provide return instructions. Exchange costs may apply in changed mind returns.

Refund processing: Once a refund is approved, we will process it within 14 business days. Additional time may be required by your bank or payment provider, subject to applicable legal deadlines.

Refund method: Refunds are issued through the original payment method where possible. For cash-on-delivery orders, we will arrange a suitable refund method with you. Store credit is offered as an alternative only with your agreement, unless otherwise permitted by law.

Offers and cashback: Any adjustments to promotional gifts, discounts or cashback following a return will follow the offer terms disclosed before purchase and applicable law.

These policies do not affect your rights under applicable consumer protection laws.

Contact: support@goldencollections.net